张家界机场创建Skytrax四星机场视频

这是一座风光旖旎的美丽城市

这是一个武陵山连通世界的航空枢纽

这里是张家界荷花国际机场

　　张家界机场自2019年4月启动SKYTRAX四星机场创建工作以来，在SKYTRAX评审机构主席爱德华先生的专业指导下，大力开展运行品质、服务品质、环境品质三大提升行动，机场面貌焕然一新，服务水平不断提高，旅客体验越来越好。

机场环境美如画卷

旅客自助值机

　　服务流程更加优化，新增自助值机、一证通关、无纸安检、人脸识别等全流程无纸化乘机流程。

　　开通了南航、华夏航空行李直挂服务，服务链条得到完善，运行效率显著提升。

扫码过安检

　　在满足旅客个性化需求的同时，重点提升员工外语能力、服务意识、服务礼仪和服务技能，让中外旅客尊享更加温馨周到的“真情服务”。

旅客体验明显增强

　　设施设备进行完善升级，更新标识标牌230余处，改造航班显示系统等，并新增一系列相关设备，如航显屏、互联网信息亭、旅客座椅、充电吧台、儿童和婴儿手推车等设施设备。

充电吧台

婴儿手推车

　　在候机区设置6处观景望远镜，配备充电设备500余个，完善了232个服务类别的设施设备，为旅客带来更加方便快捷的出行体验。

乘机环境更加优美

　　我们以“绿色、人文、温馨、舒适”为目标，对标国际标准，优化乘机、餐饮和购物环境，致力于打造环境优美的国际机场。

候机大厅绿植墙

候机楼点缀的绿植造景

　　对34个环境类项目进行完善，新增绿植造景20多处，美化旅客服务中心，优化旅客问询服务，增加土家非物质文化体验和展示区。

　　改善餐饮配套服务，改造17处标准卫生间及残卫，升级母婴室、更衣室，增设集充电长廊、儿童游乐为一体的休闲区域，“魅力机场”正在为旅客留下更加美好的回忆。

最美机场，最美旅途！

　　我们将紧紧围绕提升旅客体验感和满意度，持续在精细化管理和人性化服务上下功夫，把张家界机场建成为与世界知名旅游目的地相匹配的国际精品旅游机场。

　　张家界荷花国际机场欢迎您！

（英文版）

Beautiful Airport, Wonderful Journey

　　Located in the beautiful city-Zhangjiajie,Zhangjiajie Hehua International Airport serves as an aviation hub connecting the Wuling Mountain with other cities around the world.

　　Since the launch of SKYTRAX four-star airport project in April 2019, great changes have taken place in Zhangjiajie Hehua International Airport, especially in improving the quality of operation, service and environment according to the professional advice from Mr. Edward, the chairman of SKYTRAX Review and Adjudication Board. Therefore, passengers can gain a better experience of our considerate service.

　　The operation efficiency has been significantly improved.

　　The service process has been further optimized, taking the newly added paperless procedure for example, there has been  automatic check-in, one-ticketentering, facial recognition in our airport.

　　The nonstop baggage service has been opened in the China Southern Airline and Huaxia Airline. The above measures have facilitated our service chain as well as operation efficiency. Apart from the personalized needs of passengers,

　　we have made endless efforts to improve the foreign language ability, service awareness,service etiquette and service quality of our staff. Thus both Chinese and foreign passengers can enjoy a better sense of comfort in Zhangjiajie Hehua International Airport.

　　The passenger experience has been remarkably enhanced.

　　Because we have upgraded some supporting facilities, such as public signs, flight information display system, etc.Meanwhile, more relevant equipment has been put into place,including the new Flight Information display screen,internet kiosk, passenger seat,chargingbar,  trolley for children and so on. Six telescopes for scene have been placed on the way to the waiting hall. The project of over 500 charging devices and232 service facilities or equipment have been accomplished.

　　Providing that, it will be a convenient and fast travel experience for passengers.

　　The airport environment has been more elegant.

　　Under the principle of “Green, Human-Oriented, Warm and Comfortable”, we are committed to building Zhangjiajie  Hehua International Airport into a popular one by creating a better condition for passengers to wait for flights, to go shopping and to eat something.

　　We have finished 34 environment projects, including growing more than 20 green plants,constructing more beautiful passenger service center,providing better information services setting up exhibition area for intangible cultural heritage of Tujia ethnic group, upgrading catering facilities, improving the infrastructure of 17 public toilets including those for the disabled.

　　Besides, we have renewed all mother-and-baby rooms and changing rooms. And a new leisure region containing a charging area and a kids corner has been already finished, which will make the Charm Airport leave her passengers an unforgettable experience.

　　Enjoy the best journey at the most beautiful airport.We will remain committed to improving the experience and satisfaction of passengers,refining management and human-oriented service so as to build Zhangjiajie Hehua Airport into an international one matching itself with the title of Zhangjiajie City--World-Famous Tourism Destination.

　　Welcome to Zhangjiajie Hehua International Airport!

文图编辑：张慧